Privacy Policy

general

  1. This privacy policy is intended to explain how we at Soluna collect, use and safeguard the personal information of users of the site.

  2. Use of the Site constitutes acceptance of this Policy. If you do not agree to the Policy, please refrain from using the Site.

Information collection

  1. When using the website, we may collect personal information that you provide, such as: full name, address, telephone number, email address and payment information.

  2. In addition, automatic technical information is collected, such as: IP address, browser type, operating system information, and website browsing patterns.

Use of information

  1. The personal information will be used for the purpose of:

    • Processing and completing orders.

    • Providing customer service.

    • Sending updates and notifications (such as order status, promotions or marketing content – ​​only if explicit consent has been given).

    • Improving the user experience on the site.

  2. The company undertakes not to use information beyond what is detailed above, unless the user's consent has been received or if it is required by law.

Information retention and security

  1. Personal information is stored in the company's databases and protected by advanced security measures.

  2. Despite efforts to protect information, it is not possible to guarantee complete protection against intrusion or unauthorized use.

Providing information to third parties

  1. The information will not be disclosed to third parties except in the following cases:

    • To complete a purchase or delivery process (e.g., clearing companies or shipping companies).

    • If required by judicial order or legal provision.

    • For the purpose of exercising the company's legal rights in the event of a dispute.

  2. In any case, the information will only be disclosed to the extent necessary and for the specific purpose.

Use of cookies

  1. The site uses cookies for ongoing operation, improving the user experience and collecting statistical data.

  2. The user may change the browser settings to refuse the use of cookies, however, some of the services on the site may not function properly.

User rights

  1. Each user may review the information stored about him or her, and request to correct or delete it in accordance with the Privacy Protection Law, 5741-1981.

  2. Such requests can be sent to the email address: [business email address].

Policy changes

  1. The company reserves the right to update the privacy policy from time to time.

  2. An updated version will be published on the website and will be binding from the moment of publication.